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Archive for September, 2007

Social Media - Watching the Future

Monday, September 17th, 2007 by John Mallen

One of the best reports seen lately on the import of social media is an article by Shel Israel, senior fellow with the Society for New Communications Research, appearing today in that group’s Communications Review.

Shel is conducting a global research project on social media for SAP. Well "conducting," may be the wrong term if you mean it to bespeak "control." It’s more like the two-way social engine took over. See the article!

Noting that social media is getting bigger and moving faster, Shel offers real interesting learnings which are quoted here:

• Social networking is the most relevant and sustainable tool in our global workshed. Local, regional and global versions are growing and morphing even as they imitate each other.

• If you want to know what your business will look like in five years, go talk to you kids. Watch their habits. They will make more decisions based on friendship than marketing.

• At about the point when early adopters get bored, large organizations feel it is safe to adopt. Current example: blogs. They’re old news in the Silicon Valley and suddenly hot in the enterprise. Future example: online video. It’s hot in the Valley, but no yet ready for prime time in the enterprise.

• Where there is broadband, there is social networking.

• The company most mentioned in the SAP Global Survey was “Facebook.” Surprisingly little discussed: Google. Mentioned twice in 40 conversations: Microsoft.

I’m looking forward to the final report at the SNCR’s December conference in Boston.

PR Blogging Ethics -Salute to Ogilvy PR

Sunday, September 9th, 2007 by John Mallen

My intent in this blog is perhaps a slight bit different than that of many other in the PR and Marketing Communications world. The aim here is to present information mainly for the generalist manager and business owner, identifying the power and potential of communications as a tool that can leverage everything else they are doing and, in turn, help drive success. In other words it is not intended to be another resource for professional PR, advertising and kindred professionals.

But I step aside from the generalist perspective to salute Ogilvy PR for developing a code of ethics designed to guide those of us who are professional communicators in our dealings with bloggers. I noticed the alert this evening in a post by Ed Cotton at InfluxInsights, who relays a post by Karl Long at Experience Curve. The original was posted Thursday on Ogilvy’s  360 Digital Influemce Blog. The Ogilvy tenets are a Beta list for discussion and subsequent refinement.

It arrives at the right time. Ed Cotton’s asksthe ad community, “Who is going after the bloggers first - media planners or PR?” The important point is not that PR may be leading advertising this time around, but rather that bloggers may well find themselves even more overwhelmed as the entire communications infrastructure reaches to them. Does anyone else remember the noise that erupted with CB radio?

The long-tail value of micro-segments than are becoming attractive market targets can mean an increase  in the caucaphony of of voices pitching the bloggers who serve these micro communities of interest, It is not jst just publicists but potentially media buyers and maybe even others of us who working in the “markeing mix.” Bloggers are clearly a very tempting SPAM target.

PR people have some level of etiquette training. For how many years now have journalists, appearing as panelists at innumerable conferences advised (pleaded?) with the forever refreshed crop of PR pratitioners to “please read the publication [see the TV show, hear the radio program, etc...],” to “understand” what it is we cover!  Please don’t think casting bread upon the water will see your item miracuously appear?” Today we’d call that spamming the media. It doesn’t work with the media nor with bloggers for the same reason.

What I like about PR driving the bus versus advertising is that — when we practice what we have learned –we can keep our relations with bloggers personal, that is aimed to meet their needs. What I like about Ogilvy PR’s Outreach Code of Ethics is that we can keep the process respectful. 

Identifying, Selling and Communicating Value

Thursday, September 6th, 2007 by John Mallen

Today, September 6, I?m joining with Tom Kramer and Tim McMahon from Strategy Marketing Selling in an online conference seminar that looks at the roles of Sales and Marketing communication in selling value. ?The Myths and Realities of Selling & Communicating Value? will run 11:00 a.m. today. 

To register for the session, contact JMC vice president Sylvia Murphy (sylvia@mallen.com or call 845 331-1200.) We?ll move into a favorite and shared theme — the great Sales-Marketing Divide and why Web 2.0- era communications demands that we tear down that wall. In preparing for this event — my first as a presenter — I?ve two things to share:

  1. Getting granular is hard! I recall attending a Web seminar on marketing communications that Frost & Sullivan provided. ?Good but not great,? I mumbled. After all, there wasn?t much new there for me. Of course the fact that I?ve spent decades in the field means that I have a far different vantage than a general manager who doesn?t plow the same turf. Putting our seminar together taught of the need to generalize enough but not too much. Based on this experience, I now know Frost & Sullivan did a fine job.
  2. This is fun! Okay, it?s a lot of work. Generating content extracted from professional experience is real work — real effort that nowadays we call ?thought leadership.?  It?s been a long time — maybe since my days at Syracuse University?s Maxwell School — that I?ve wrestled concept and theory so rigorously than I have with Tom and Tim.

For a copy of the presenation:  Download myths_and_realities_jmc_and_sms_9_6_07.pdf